Customer Experience Executive

Job Title: Customer Experience Executive

Location: Harrogate

Salary: £27,000 per annum + Commission

Working Hours: Monday to Friday, 9:00am – 5:00pm

At Beaucare, going the extra mile is at the heart of everything we do. We are a market-leading provider of medical and hygiene consumables, care equipment, and servicing solutions across the Care, Hospitality, Cleaning, and Education sectors throughout the UK. We pride ourselves on delivering exceptional customer service, building long-lasting partnerships, and providing real value to our customers.

Due to continued business growth, Beaucare is seeking a motivated and customer-focused Customer Experience Executive to join our existing business team. The successful candidate will manage existing customer accounts, deliver outstanding customer service, support account growth, and help strengthen long-term customer relationships. This role is ideal for someone who thrives in a fast-paced environment and enjoys both customer service and account management responsibilities.

Key Responsibilities

Manage a portfolio of key accounts and top spending customers

Build strong relationships with customers and key stakeholders

Arrange regular client review meetings alongside the Team Leader

Identify opportunities to upsell and cross sell products across the existing portfolio

Achieve daily prospecting and outbound call targets to support revenue growth

Maintain customer portals and CRM systems accurately

Answer inbound customer calls, process orders and resolve queries

Make outbound calls to existing customers to generate repeat business

Input sales orders received via telephone, email and website

Prepare and send customer emails relating to enquiries, quotations and sales activity

Deliver high levels of after sales support and customer continuity

Handle complex customer queries and advise on appropriate product selection

Key Skills & Skills

Experience within a sales or customer focused role 

Excellent communication skills, both written and verbal

Strong organisational and time management abilities

Ability to build rapport and maintain productive customer relationships

Confident and professional telephone manner

Strong attention to detail and administrative capability

Ability to manage multiple priorities and work under pressure

Competent using Microsoft Office, CRM systems and Sage 200

Able to work independently as well as collaboratively within a team

Benefits

Gym membership

Employee Assistance Programme

On-site parking

32 days annual leave including bank holidays + Additional birthday leave

Beaucare offers a supportive and collaborative working environment where customer service excellence is valued. This is an exciting opportunity to join a growing organisation with a strong reputation across multiple sectors and play a key role in maintaining and developing valued customer relationships