Customer Service & Bookings Administrator

Role: Customer Service & Bookings Administrator 

Location: Pudsey, LS28

Salary: £25,000, plus annual bonus 

Looking for a full time role that’s the perfect mix of general customer/ client service and organisation?

In the role of Customer Service & Bookings Administrator, you will be key in providing excellent customer service while managing a variety of tasks related to bookings, permits, and documentation. If you thrive in a fast paced environment and have a keen eye for detail, this could be the perfect opportunity for you!

Responsibilities as Customer Service & Booking Administrator will include: 

• Schedule and manage job bookings efficiently, ensuring all details are accurate.
• Coordinate the application process for necessary permits, ensuring all required documentation is in place.
• Regularly update and maintain customer details on internal and external portals.
• Send service reports to customers, ensuring all information is clear and timely.
• Answer customer calls and handle email enquiries professionally and promptly.
• Ensure smooth processes and seamless coordination between departments and customers, maintaining high standards of organisation.

What we are looking for:

• You will be liaising with customers, suppliers, and various departments, so a confident and professional communication approach is essential, therefore prior customer service and administration experience will be required. 
• Ability to handle multiple tasks with precision while ensuring customer satisfaction and meeting deadlines.
• Confidence to learn new IT systems
• Accuracy is crucial for this role
• You must be able to stay organised amidst a busy workload and ensure all tasks are completed effectively.

What’s in it for you: 

• Career growth amongst a dedicated team of professionals 
• Salary – £25,000 plus annual bonus 
• Monday to Friday hours with an early Friday finish! 

If you’re ready to take on an exciting, varied role where no two days are the same, apply now to join our fantastic and well regarded client. 

To apply, please send your CV asap

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.