Customer Support Executive

Job Title: Customer Support Executive

Location: Harrogate

Salary: £27,000 – £29,000

Hours: Full Time – 37.5 hours a week

Our Client –

Our client is a well established organisation supporting businesses to improve how they operate, communicate and deliver across key internal and external touchpoints. Through close collaboration with clients, they help create stronger alignment, better engagement and more effective ways of working that support sustainable performance.

About the role –

As Customer Support Executive, you’ll be at the heart of delivering an outstanding customer experience, supporting sales and helping customers every step of the way. You’ll engage with customers and external partners across phone, email and online, answering enquiries, guiding them through their journey and making sure every interaction is handled with care and attention. This role is perfect for someone with a positive, proactive approach, a consultative sales mindset and a passion for creating memorable experiences.

Key Responsibilities:

• Be the first point of contact for clients and customers, responding to calls, emails and online enquiries.
• Help turn enquiries into successful outcomes by guiding and supporting customers through the process.
• Build rapport and deliver a positive experience through friendly, clear and engaging communication.
• Organise and schedule appointments or meetings as needed.
• Keep accurate records of customer interactions to ensure smooth follow ups.
• Pass enquiries on to the right internal teams when additional support is needed.
• Hit activity targets while delivering excellent service at every stage.
• Work closely with colleagues to improve processes and create a better overall experience.

Skills & Experience:

• Goal oriented and customer focused, proactive in guiding customers and ensuring a smooth experience.
• Excellent communicator who can simplify complex information and build strong relationships.
• Team player who supports colleagues and works collaboratively to get things done.
• Strong attention to detail with accurate record keeping and experience using CRM or other business systems.
• Self motivated and reliable, taking ownership and delivering high quality results.
• Energetic, positive, and resilient, always looking to learn and improve.

In return, as a Customer Support Executive, you’ll receive a competitive salary of £27,000–£29,000 per annum, 32 days holiday along with other well regarded employee focused perks. You’ll become part of a supportive, collaborative working environment, whilst playing key role in delivering an outstanding customer experience, taking ownership of customer interactions and helping the business achieve its goals. This is a great opportunity for someone who is proactive, enjoys working with people and wants to develop their skills in a supportive, forward thinking organisation. APPLY TODAY!

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. 

Here at Impression, we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic.