Customer Order Administrator

Role: Customer Order Administrator

Location: Bradford, BD7

Salary: £23,000 – £26,000 pa + annual bonus

Hours:  Monday-Thursday 8.30am-5.00pm, Friday 8.30am-4.00pm  

The Role: 

Are you ready to take the next step in your career with a well established company known for its dedication to quality, innovation, and customer satisfaction based in Bradford. With decades of experience, the company has built a strong reputation for providing tailored solutions to meet the unique needs of its diverse clientele. Focused on delivering high standards and reliability, they excel in creating bespoke offerings designed to meet both aesthetic and functional requirements.

Our client is looking for a dynamic and motivated Customer Order Administrator to join their vibrant and growing team.

Key Responsibilities of the Customer Order Administrator:

• Acting as the main point of contact for customers, providing updates on order status, delivery times and resolving any queries or issues.
• Entering and processing orders using the company’s in-house software system.
• Managing credit card payments.
• Handling and processing sales orders through various channels, including phone, email, fax, post and the company website.
• Communicating with customers to resolve enquiries, working with couriers to address delivery issues and coordinating with internal warehouse teams.

Experience and Skills required for the role:

• Proficient in using various software applications.
• Strong communication skills, with a professional telephone manner.
• Adaptable and eager to learn new skills and processes.
• Excellent numeracy and attention to detail.
• Ideally to have gained previous administration or customer service experience. 

What’s on offer:

• Salary £23,000 – £26,000 per annum
• Annual bonus in addition
• 23 days holiday, plus bank holidays
• Casual dress
• On-site parking
• Company pension

If you’re someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, this could be the perfect role for you. Join a company that values innovation, teamwork, and success!

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.